Frequently asked questions
How does the Apex Collection pre-order work?
The Apex Collection pre-order opens 13 September 2026 and closes 27 September 2026. Once the pre-order window closes, we confirm final quantities with our supplier and production begins. Your order is then quality checked, packed and prepared for dispatch.
When will my pre-order be shipped?
Orders are expected to dispatch between 12–16 October 2026. You’ll receive tracking information by email once your order has been dispatched. Standard and Express shipping timeframes begin from dispatch.
Can I cancel or change my pre-order?
Please contact us as soon as possible if you need to make a change. We’ll do our best to help before the final production order is placed. Final cancellation terms will be confirmed before launch.
Where do you ship?
We currently ship within Australia. We will look to expand internationally very soon.
Can I exchange my order for another size?
Because the Apex Collection is produced through a pre-order model, size availability for exchanges may be limited.
What if my item arrives faulty or damaged?
Please contact us as soon as possible with your order number and photos of the issue so we can help resolve it.
What are the tees made from and how should I care for them?
Fabric composition and care instructions may vary by product. Please refer to each individual product page for the specific fabric details and recommended care instructions.
How do I track my order?
Once your order has been dispatched, you’ll receive tracking information by email.